Aurivia is a name that you can trust for quality, professionalism and outstanding service. Please note that our warranty applies to our workmanship and not to the different surfaces we provide.

  • All seams and laminated edges are warrantable for a period of one year from installation or from the closing date of a new home.
  • Seams are warranted unless damaged due to issues not related to our installation, e.g. conditions of cabinetry, new building settling.
  • All counters are sealed upon installation. The homeowner is responsible for future applications of sealant on their countertop and any stains occurring after installation will not be warrantable.
  • No claims will be accepted after installation for reason of color, texture, consistency or veining, customer negligence or general wear and tear.

Stone materials such as quartz and acrylic carry individual manufacturer's warranties on their material. Please see manufacturer's details for respective warranty information and time periods.


NATURAL STONE INFORMATION


GRANITE

Granite is a product of nature, not manufactured. Blocks are removed from the quarry where individual slabs are further fabricated into the final stone to be installed. Each block is different and every slab is different. Stone is naturally varied in appearance and can never have perfect uniformity of material. Colour, tone, pattern, particulate and texture can all have variations within natural stone and make each unique.

Natural stone materials are porous.

Granite sometimes contains natural fissures (hairline openings in the face of the stone, a natural characteristic that is filled with clear resin) and sometimes has extrusions (small visual cracks that are not considered a fault in the stone). Voids and geological beauty marks can also be seen in natural stone.

Granite requires frequent applications of sealer. Sealant is an application of a treatment that is used to discourage staining.

Joints in granite countertops are visible to the touch and sight.

Although attempts are made to avoid placing any joints in a countertop(s), they are at time unavoidable and are at the discretion of the stone fabricator. Any specific joint placements, or if no joints are requested, must be submitted in writing. These requests will also be dictated by the slab size and veining and are subject to additional charges.


MARBLE

Generally not recommended for use in kitchens as the material is more porous than granite and therefore more susceptible to damage. The polished surface can be affected by many common acids such as, mustards, oils, vinegars, citrus juices, etc. Any acidic substance that may come in contact with your marble countertop will cause a chemical reaction that may begin an etching process that will remove the polish and will cause damage or need for repair.

Marble may lose its shine over time and through normal wear and tear.