Read below to find out more about why Aurivia is the right choice for you. All your questions are important to us, if they are not covered in this section please send us an email.

GENERAL FAQ'S

             


What is the best type of countertop on the market?

All clients have different needs, wants, tastes, budgets and priorities and all countertops have different pros and cons respectively. We recommend you have a clear list of what is important to you and become educated about the different surfaces available.


Why should I choose Aurivia as my fabricator?

Move forward with Aurivia because we are the right choice for you.  We provide VALUE - quality countertop solutions, great delivery times, competitive prices.

  1. great products and large colour offering
  2. focus on customer service
  3. economical pricing
  4. credible, proven track record from a professional Canadian team

Our focus is you and the success of your project. Ultimately we want to make certain you're a satisified customer from customer service through to installation.  


Will my quartz look like the showroom sample?

Although quartz is a very consistent product in appearance, each piece can contain some minor blemishes which are unfortunately unavoidable. Some colour variation will happen from batch to batch. Therefore, your sample may not be an exact match to the slabs used for your home.


Where do all these different surfaces come from? Are any of them made in Canada?

Natural and manmade stone countertop slabs are imported from all over the globe. A few granite and limestone colours are actually quarried in Canada; Caledonia, Cambrian Black and Kodiak Brown . Some Quartz product is also manufactured in Ontario & Quebec; DuPont Zodiaq and Hanstone. ALL Aurivia slabs are Canadian made, fabricated in Vaughan.


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CARE & MAINTENANCE FAQ'S

     


Can I place items out of an oven or from a stovetop directly on my counter?

Trivets are highly recommended for use with any small counter appliances that can reach very high temperatures and for resting your pots and pans.


What does Aurivia recommend I clean my natural stone counter with?

It is important to maintain your counter using appropriate products. Aurivia recommends natural stone surfaces are cleaned daily with DuPont Stonetech Revitalizer. Natural Stone Revitalizer is recommended and endorsed by DuPont and sold by Aurivia for this express purpose.  Use in accordance with the instructions. Counters with higher usage conditions will require more frequent applications. Comes in a 24 oz spray container and refill gallons are also available. The use of any chemical or abrasive materials for cleaning natural stone must be avoided. Harsh detergents, washing up liquid, household cleaners, furniture polish and/or solvents such as petrol, gasoline, white spirit or alcohol, should never be used on natural stone. While these products may initially give impressive results, their use will lead to a rapid deterioration of the stone. 


Do quartz countertops need to be sealed and or need special cleaners?

Most quartz surface manufacturers recommended soap & water for regular cleaning, then rinse and wipe dry.

CeasarStone recommends a mild detergent to maintain its lustre. Adhered materials like food, gum, or nail polish can be gently scraped away with a plastic putty knife: any marks left by the blade can be removed with Vim Oxy-Gel. Thoroughly rinse the surface with clean water to remove residue.

DuPont Stonetech's Daily Revitaizer may also be used on any quartz surfaces.


Should you cut directly on your stone surface?

Quartz and Granite are highly scratch resistant surfaces and may dull knife blades. We would suggest using a cutting board with sharp knives as opposed to directly on the surface.


Can my quartz countertop be damaged?

Like any solid surface, high impact blows can harm quartz. Because of its crystalline structure, it can chip if subjected to sharp/hard objects.